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FAQ

WHEN WILL I RECEIVE MY ORDER? [ + ]
As we offer personal customisation our goal is to despatch your order no later than 3 business days after you have placed your order.
However, if you have ordered a custom print, the turnaround time will be displayed on that specific product.


I DIDN'T RECEIVE AN EMAIL CONFIRMATION [ + ]
If you haven't received an order confirmation, it is possible that you typed your email address incorrectly at checkout.
Please email hello@tishapix.co.uk and we will be happy to help/ change your email address.


I ACCIDENTALLY ORDERED THE WRONG SIZE, PLEASE CAN I CHANGE IT? [ + ]
Yes we can amend your order as long as it has not been printed.
To avoid disappointment please email us within 24 hours of ordering.


DO YOU DO CUSTOM PRINTS [ + ]
Yes we offer a wide range of customs prints that are personally digitally drawn once we have discussed your ideas/needs.
You can order these from the custom order section in the menu bar.


WHAT SIZES CAN I ORDER? [ + ]

A6 - 10.5cm x 14.8cm  /  4.1in x 5.8in
4 x 6 - 10.16cm x 15.24cm  /  4in x 6in
5 x 7 - 12.7cm x 17.78cm  /  5in x 7in
A5 - 14.8cm x 21cm  /  5.8in x 8.3in
A4 - 21cm x 29.7cm  /  8.3in x 11.7in
8 x 10 - 20.3cm x 25.4cm  /  8in x 10in
A3 - 29.7cm x 42cm  /  11.7in x 16.5in


I WOULD LIKE TO ORDER BUT NEED TO RECEIVE ASAP FOR A GIFT [ + ]

No problem! if you are ordering on short notice, we suggest you select EXPRESS Delivery at checkout to fast track your order.


DO YOU OFFER INTERNATIONAL SHIPPING? [ + ]

We currently only ship within Europe, the cost for your location will be calculated at checkout. However we will be looking for cost effective and reliable couriers to ship worldwide.